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Find answers to frequently asked questions on shipping, delivery, order tracking and more.
You'll receive an initial confirmation email when your order has been submitted. Once your payment clears and dispatch information is available, we'll email you an order tracking number via email. You should usually receive your order within 4-7 business days depending on the time of day that you placed the order.
Most customers receive their superfoods within 4-7 business days! As long as:
Please note parcels going via Australia Post and bulky parcels going to WA may take longer than 4-7 business days.
If your order weighs more than 5kg or is bulky. Heavy or bulky orders are sent by road. You can use your order tracking number to get an estimate of delivery times to your address by road freight.
Please note that some payment methods may take some time to clear.
Shipping for individual samples, sample packs and orders over $99 are FREE. Delivery anywhere in Australia for any other order is a flat rate of $14.95. We feel this a highly competitive rate designed to save you money, particularity when ordering multiple items at once.
Our couriers do not require a signature to leave a parcel, we recommended that you provide your work address for delivery if you won't be home during business hours. Please ensure you read our terms and conditions before ordering.
If your has not been delivered in the expected time please contact us directly. Our customer service team will help track down your order as soon as possible.
If you receive the wrong item or your order has been damaged in some way please contact us directly, our customer service team will be in touch with you as soon as possible to arrange a refund an or return.
At this point in time we are unable to ship outside of Australia. This is something we are working on to be able to do in the future and will update all our customers as soon as this changes.
Find answers to frequently asked questions on returning a product or oder.
If you are in any way unsatisfied with your purchase, you can return any unopened, undamaged product within 30 days of purchase. Please contact us directly with your order number to arrange a refund. The cost of shipping returned items will not be covered.
To begin the refund process:
* Special conditions apply for food products and superfoods. We do not accept refunds on fitness, knowledge, DVD's, digital downloads, or personal care products. Apparel refunds must be returned unused and unwashed.
If the product you receive does not fit as expected, we can process an exchange for a different size. The customer is responsible for any return shipping fees. Apparel and gear must be returned in unused, unwashed, unworn condition for a refund.
* Apparel not returned in the indicated unused, unwashed, unworn condition are subject to restock fees that will be deducted at the point of refund.
If the product you receive is defective, we can process an exchange for a new, identical item. Please contact Email Customer Service and provide images of the faulty product you received in order to begin the exchange process.
Please contact customer service prior to returning any goods for a refund or exchange. This will help to expedite the process for an improved experience.
Initial shipping charges are non-refundable. Shipping fees for returns and exchanges are the responsibility of the customer.
Find answers to frequently asked questions on nutritional advice, product quality, usage precautions and more.
We endeavour to use 100% organic, natural, raw and plant-based ingredients in all our products. Sometimes not all of the ingredients used will be organic. In these special cases, the active ingredient(s) claimed via the product name and/or any other promotional material will still be organic however.
We get these questions frequently and the topics vary to include: nursing, kidney issues, heart issues, liver issues, etc. These are questions that we unfortunately cannot answer for you. While we have doctors who helped us with every step of the formulation and have answered these questions for us, we cannot give you specific medical advice, only your doctor can do that.
Find answers to frequently asked questions on managing your account, navigating our website and more.
If you are having password trouble, please access the link below in order to reset your password:
If troubles persist and you are not able to place an order, please contact our support team.
Order tracking can be managed online by logging into your Vebena account, using your email address and password. Once signed in, click on "Order Tracking" in the navigation menu in your account center go to the tracking page. From there, you can enter the in the tracking code you received via email to track your order progress.
If you have you can't find your tracking code via email, you can simply go to your order history in Vebena account and click the "Order Tracking" icon on your order.
Find answers to frequently asked questions on miscellaneous or question specific topics and anything not covered in our other sections.
Green Club is our customer loyalty program. To find out more, please see our Green Club dedicated FAQ section
Unfortunately, we are unable to modify or amend orders after they are placed. Orders that have yet to ship may be canceled and refunded so that a new order may be placed with the correct items. If the order has already shipped, please contact customer service for further advisement. Customer service is available via email at email@example.com 10AM-7PM AEST.
We work hard with our web teams to ensure our website offers a functional and streamlined experience. However we understand that nothing is perfect and problems may occur. If you're having any issues with any part of our website, please contact us directly to file a bug report so we can fix the issue as soon as possible.
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If you couldn't find an answer to your question or just want to say hi, use the form below to get in touch with us directly via email.